United States: Terms & Conditions

The terms and conditions stated herein (collectively, this "Agreement") constitute a legal agreement between you and Clean Touch Services, LLC ("Clean Touch Services" or the "Company"). By using or receiving any services supplied to you by the Company (together with the website located at https://cleantouchservicesorlando.com, collectively, the "Service"), and downloading, installing, or using any associated software supplied by the Company which purpose is to enable you to use the Service (collectively, the "Software"), you hereby expressly acknowledge and agree to be bound by the terms and conditions of this Agreement, and any future amendments and additions to this Agreement as published from time to time at https://cleantouchservicesorlando.com/terms-of-use or through the Service.

The Company reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service or Software at any time, effective upon posting of an updated version of this Agreement on the Service or Software. You are responsible for regularly reviewing this Agreement. Continued use of the Service or Software after any such changes shall constitute your consent to such changes. If you require any more information or have any questions about our Terms and Conditions, please feel free to contact us by email at clean touch

PLEASE READ THESE TERMS OF SERVICE CAREFULLY, AS THEY CONTAIN AN AGREEMENT TO ARBITRATE AND OTHER IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. THE AGREEMENT TO ARBITRATE REQUIRES (WITH LIMITED EXCEPTION) THAT YOU SUBMIT CLAIMS YOU HAVE AGAINST US TO BINDING AND FINAL ARBITRATION, AND FURTHER (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST COMPANY ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, (2) YOU WILL ONLY BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS, AND (3) YOU MAY NOT BE ABLE TO HAVE ANY CLAIMS YOU HAVE AGAINST US RESOLVED BY A JURY OR IN A COURT OF LAW.

Payment Terms Any fees which the Company may charge you for the Service are due immediately upon completion of your cleaning and are non-refundable. The Company reserves the right to determine final prevailing pricing. Please note the pricing information published on the website may not reflect the prevailing pricing.

The Company, at its sole discretion, may make promotional offers with different features and different rates to any of our customers. These promotional offers, unless made to you, shall have no bearing whatsoever on your offer or contract. If your cleaner is unable to complete as a result of being locked out of your home, you may be charged for your appointment in full. Please see our Help Center for the Last Minute Cancellation Policy and Lockout Policy. The Company may change the fees for our Service as we deem necessary for our business. We encourage you to check back at our website periodically if you are interested in how we charge for the Service.

Clean Touch Membership Auto Renewal and Cancellation Terms

Payment Policy & Pre-Authorization Charge

To confirm your booking, Clean Touch Services will place a $1 pre-authorization charge on your card prior to the scheduled cleaning. This is not an extra fee—it will be fully deducted from the total cleaning price once the job is completed. This charge is used to verify your payment method and secure your spot.

By booking with Clean Touch Services, you agree to pay the full, agreed-upon cleaning fee immediately after the service is completed. Failure to provide payment upon completion may result in additional fees and restrictions on future bookings.

Cancellation Policy

To ensure fairness and protect our cleaners’ time, the following cancellation fees apply:

Cancellations made 48–12 hours before the scheduled service:
A $40 cancellation fee will be applied.
Cancellations within 12 hours of the service start time or no-shows:
You will be charged 100% of the scheduled cleaning price.

The “no refund policy” discussed in this section shall apply at all times regardless of your decision to terminate your usage, the Company's decision to terminate your usage, disruption caused to our Service either planned, accidental, or intentional, or any reason whatsoever.

Theft and Damage Policy

In the event of a potential theft or damage during your cleaning service, the requestor must first reach out to Clean Touch Services. As a Clean Touch customer, you have the option to request the platform to help mediate a resolution between the requestor and the cleaner within 30 days of the completion of your requested service. You will receive a confirmation email, and by requesting that Clean Touch help mediate a resolution, you agree that Clean Touch's decision is final and binding. In the event that you choose to involve Clean Touch, you must complete the theft and damage claim form within 30 days of receiving the form.

Third-Party Platform Disclaimer & Limitation of Liability

Clean Touch Services operates solely as an independent third-party platform connecting clients with independent cleaning professionals. We facilitate the scheduling, communication, and payment process between clients and cleaners, but we do not directly employ or supervise the cleaners. All cleaners are independent contractors, and are solely responsible for the execution and quality of the services they provide.

By using our platform, you acknowledge and agree that:

Clean Touch Services is not the employer, agent, or supervisor of the cleaner assigned to your job.
We do not control or direct the manner or means by which the cleaner performs their services, including the tools or supplies used, methods applied, or time spent during the job.
Clean Touch Services does not assume any responsibility or liability for damage to property, loss of items, personal injury, or any dissatisfaction resulting from the actions, negligence, or conduct of the cleaner.
You release Clean Touch Services and its affiliates from any claims, demands, damages, or legal actions arising from or related to your interaction with the independent cleaner, including but not limited to theft, breakage, injuries, unsatisfactory service, or any indirect, incidental, or consequential damages.
Clean Touch Services will make reasonable efforts to address concerns and mediate communication between both parties, but we are not legally obligated to provide refunds, replacements, or assume liability for any damages or losses resulting from the service provided by the cleaner.

A requester will only be covered by our Theft and Damage Policy provided all of the below:

The requested service is paid in full through the platform.
The requester has not violated the Terms of Service.
The requester has reported the claim within 30 days of the cleaner’s completion of the requested service.
The requestor has accounted for & secured all valuables prior to the start of the requested service.

Below are the exclusions:

Any cleaning service that is not booked and paid directly on the platform.
Lost/damaged items that have already been recovered by the police or replaced by the cleaner.
Losses of cash, third-party gift cards/vouchers, and securities.
Losses for fine arts, antiques, jewelry, precious metals, or other collectibles.
Losses based on sentimental and/or undocumented intangible value.
Losses of pets, personal liability, or damage to common areas.
Losses arising out of interruption of business, loss of market, loss of income, and/or loss of use.
Losses from pre-existing damages or conditions of the item or property.
Losses for items that retain their functionality.
Losses arising from the shipping cost and/or taxes incurred in purchasing the original and/or replacement items.
Losses of theft without a valid police report, if requested by the platform, and losses with insufficient documentation.

As part of Clean Touch Services' resolution process, we will help gather information and coordinate communication between the requestor and the cleaner. Once we receive sufficient information from both you and your cleaner, we'll review all documentation and, if applicable, determine your cleaner's refund amount based on fair market value estimates and help process the payment for (1) the cost of your claim OR, (2) up to three times the cost of your cleaning, whichever is lower. Most resolutions are reached within one week, with the length of the resolution process varying depending on the severity of the case, the quality of documentation, and the cooperation of the requestor and cleaner.

Clean Touch Services is Only a Venue

The Service is a communications platform for enabling the connection between individuals seeking to obtain cleaning services and/or individuals seeking to provide cleaning services and for facilitating a contractual relationship between such parties. Clean Touch Services does not guarantee or warrant, and makes no representations regarding, the reliability, quality, or suitability of such cleaning service providers. When interacting with cleaning service providers, you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other persons whom you don't know. By using the Service, you agree to hold Clean Touch Services free from the responsibility for any liability or damage that might arise out of the transaction involved. NEITHER CLEAN TOUCH SERVICES NOR ITS AFFILIATES OR LICENSORS ARE RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICE. CLEAN TOUCH SERVICES AND ITS AFFILIATES AND LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY, OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE.

Representations and Warranties

By using the Software or Service, you expressly represent and warrant that you are legally entitled to enter this Agreement. If you reside in a jurisdiction which restricts the use of the Service because of age, or restricts the ability to enter into agreements such as this one due to age, you must abide by such age limits and you must not use the Software and Service. Without limiting the foregoing, the Service and Software are not available to children (persons under the age of 18) or others who are not capable of entering into binding contracts. By using the Software or Service, you represent and warrant that you are at least 18 years old and otherwise capable of entering into binding contracts. By using the Software or the Service, you represent and warrant that you have the right, authority, and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement. Your participation in using the Service and/or Software is for your sole, personal use. You may not authorize others to use your user status, and you may not assign or otherwise transfer your user account to any other person or entity.

You may only access the Service using authorized means. It is your responsibility to ensure you download the correct Software for your device. Clean Touch Services is not liable if you do not have a compatible handset or if you have downloaded the wrong version of the Software for your handset.

By using the Software or the Service, you agree that:

You will only use the Service or Software for lawful purposes; you will not use the Service for sending or storing any unlawful material or for fraudulent purposes.
You will not use the Service or Software to cause nuisance, annoyance, or inconvenience.
You will not impair the proper operation of the network.
You will not try to harm the Service or Software in any way whatsoever.
You will not copy, or distribute the Software or other content without written permission from Clean Touch Services.
You will only use the Software and Service for your own use and will not resell it to a third party.
You will keep secure and confidential your account password or any identification provided to you which allows access to the Service.
You will provide us with whatever proof of identity Clean Touch Services may reasonably request.
You will only use an access point or data account that you are authorized to use.

When requesting cleaning services by SMS, you opt-in to receive text messages from Clean Touch Services, and acknowledge that standard messaging charges from your mobile network service provider may apply, and you represent and warrant that the number provided is your own cell phone number.

Clean Touch Communications

In addition to appointment reminders sent to the email address and phone number provided during booking, Clean Touch Services may contact you using phone calls, text messages, or emails. By providing your phone number and using the Service, you agree that Clean Touch Services may use your phone number for calls, including pre-recorded or artificial voice calls, and, if such phone number is a mobile number, for text (SMS or MMS) messages, including text (SMS or MMS) messages with an autodialer, to assist with facilitating the requested services. Standard call or message charges or other charges from your phone carrier may apply to calls or text messages from Clean Touch Services.

If you opt-in to optional communications via Short Code: Message Frequency Varies. Message & data rates may apply. Reply STOP to stop or HELP for help.

You may opt-out of receiving text messages from us by replying with the word "STOP" to a text message from us or via email to cleantouchorlando@gmail.com You acknowledge that opting out of text messages may impact your ability to use the Service.

For Cleaners

Independent Contractor Relationship

The Cleaner understands that they are not an employee of Clean Touch Services but rather an independent contractor.

Service Date Requirement

The Cleaner agrees to complete all assigned cleaning jobs on the scheduled date, unless rescheduled and approved in advance.

Supervision & Quality Assurance

The Cleaner will take before and after photos of each job and submit them to Clean Touch Services.Clean Touch Services will review and supervise the quality of work completed. The Cleaner agrees to follow any cleaning instructions provided by Clean Touch Services or the customer.

Deductible Fees for Non-Compliance

To maintain service quality, Clean Touch Services will deduct a $20 fee from the Cleaner’s payment if they fail to complete each of the specified elements below:

Complete the assigned checklist provided for each job.

Take and submit before and after photos of the cleaning.

Follow specific instructions given for the job.

The fee deduction will be determined based on the severity of non-compliance and will be communicated to the Cleaner before processing payment.

Client Review Request Requirement

The Cleaner agrees to politely request a review from the client at the end of each job, encouraging them to share their feedback about Clean Touch Services. This can be done in person or by referring the client to the designated review link or instructions provided by the Company.

No Liability

Clean Touch Services is not liable for any damages, injuries, or losses related to the Cleaner’s work.

No Employment Benefits

The Cleaner is not entitled to employee benefits such as health insurance, paid time off, or workers’ compensation.

No Product or Equipment Responsibility

The Cleaner is responsible for providing their own cleaning supplies and equipment unless otherwise agreed with the customer.

Customer Relationship & Third-Party Role

Clean Touch Services facilitates customer connections but does not control how the Cleaner performs cleaning.Clean Touch Services will review the final quality of service on the same day of the cleaning job.

Payment Terms

The Cleaner will be paid 48 hours after job completion. If the customer provides proof that the job was not done properly, a deduction may be applied to the Cleaner’s payment.

Penalty for Property Damage

If the Cleaner damages any property belonging to a customer while performing a job, Clean Touch Services will deduct 50% of the Cleaner’s payment for that job to cover potential compensation or repairs.

No-Compete & Non-Solicitation

The Cleaner agrees not to solicit or accept direct work from customers introduced by Clean Touch Services for 12 months after the last service.

Compliance with Laws

The Cleaner agrees to comply with all federal laws in Florida regarding their work, including tax obligations and necessary permits.

Termination of Agreement

Either party may terminate this Agreement, but the Cleaner must complete any scheduled jobs before termination.

Confidentiality

The Cleaner agrees to keep all customer and company information confidential and not share it with third parties.

License Grant & Restrictions

Clean Touch Services hereby grants you a non-exclusive, non-transferable right to use the Software and Service, solely for your own personal, non-commercial purposes, subject to the terms and conditions of this Agreement. All rights not expressly granted to you are reserved by Clean Touch Services and its licensors.

You shall not:

License, sublicense, sell, resell, transfer, assign, distribute, or otherwise commercially exploit the Service or the Software.
Modify or create derivative works based upon the Service or the Software.
Attempt to reverse engineer the Software.
Access the Software to build a competitive product or service.

Intellectual Property Ownership

Clean Touch Services alone (and its licensors, where applicable) shall own all right, title, and interest, including all related intellectual property rights, in and to the Software and the Service. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Software or the Service. Clean Touch Services’ name, logo, and product names associated with the Software and Service are trademarks of Clean Touch Services or third parties, and no right or license is granted to use them.

Termination Clean Touch Services reserves the right to:

Modify or discontinue, temporarily or permanently, the Service.
Refuse any and all current and future use of the Service.
Suspend or terminate your account for any reason, including if Clean Touch Services believes that you have violated this Agreement.

The Company will use good faith efforts to contact you to warn you prior to suspension or termination of your account.

If you have any questions regarding these terms, please contact us at cleantouchorlando@gmail.com

[Clean Touch Services - Privacy, DMCA, and Terms]

Privacy Policy Please visit https://cleantouchservicesorlando.com/privacy to understand how Clean Touch Services (the "Company") collects and uses personal information.

DMCA Notice The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that any content available in connection with Clean Touch Services infringes your copyright, you (or your agent) may send us a notice requesting that the content be removed or access to it blocked. Notices and counter-notices must meet the statutory requirements imposed by the DMCA (see http://www.loc.gov/copyright for details). Please direct notices and counter-notices to:

By Mail: Copyright Agent
Clean Touch Services
Orlando, Florida.

By Email:
cleantouchorlando@gmail.com

Third-Party Interactions While using our services, you may engage with third-party providers, including advertisers or partners who offer goods and services. Any interactions, purchases, or agreements between you and these third parties are solely between you and the third party. Clean Touch Services is not responsible for the content, products, or services of third parties, nor are we liable for any issues that arise from your transactions with them.

We may also feature third-party advertising to support our services. By agreeing to these terms, you consent to receive such advertisements. You may opt-out of certain communications by notifying us in writing.

Cash Back Program Clean Touch Services does not currently offer a cash-back program. If any promotional rewards or credits are introduced, applicable terms will be outlined and available for review.

Indemnification By using our services, you agree to indemnify, defend, and hold Clean Touch Services, its owners, affiliates, and employees harmless from any claims, losses, liabilities, or expenses, including legal fees, resulting from your use of the services or violation of these terms.

Termination Clean Touch Services reserves the right to modify or discontinue its services at any time, for any reason. We may suspend or terminate your account if we believe you have violated these terms or engaged in inappropriate behavior, including but not limited to:

Harassment or abusive language
Fraud or theft
Unsafe conduct
False claims or misrepresentation

In the event of termination, we will attempt to contact you to notify you of the reason for your account suspension.

For further questions, please contact us at support@cleantouchservices.com.

Disclaimer of Warranties

Clean Touch Services provides cleaning services on an “as is” and “as available” basis. We make no warranties or guarantees, express or implied, regarding the quality, reliability, timeliness, completeness, or accuracy of our services. While we strive to deliver exceptional service, we do not guarantee that:

The cleaning services will meet your expectations.
Services will be error-free, uninterrupted, or without delays.
Any specific cleaning results will be achieved.
The services will be compatible with your particular requirements.

To the fullest extent permitted by law, Clean Touch Services disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. You acknowledge that any reliance on our services is solely at your own risk.

Network Delays

Clean Touch Services is not responsible for delays, failures, or service interruptions due to external factors such as internet issues, network malfunctions, or telecommunication failures.

Limitation of Liability

To the maximum extent permitted by applicable law, Clean Touch Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, or personal injury resulting from your use of our services.

In no event shall our total liability exceed the total amount you have paid to Clean Touch Services within the six (6) months preceding the event giving rise to the claim.

Third-Party Services

Clean Touch Services may refer or introduce you to third-party service providers. We are not responsible for the actions, omissions, or quality of services provided by third-party cleaners. Any disputes arising from services rendered by third parties must be addressed directly with the third party.

Jurisdiction and Governing Law

These terms and conditions are governed by the laws of the State of Florida. Any legal disputes arising from the use of Clean Touch Services will be subject to the exclusive jurisdiction of the state or federal courts located in Florida.

Dispute Resolution

In the event of a dispute, you agree to attempt informal resolution by contacting Clean Touch Services. If the dispute cannot be resolved informally, both parties agree to resolve disputes through binding arbitration in accordance with the rules of the American Arbitration Association.

Notice

Clean Touch Services may provide notice to you via email, phone, or written communication using the contact information you provide. You may provide notice to Clean Touch Services through email or certified mail.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Assignment

You may not assign or transfer your rights under these terms without our written consent. Clean Touch Services may assign these terms without restriction.

Breach of Terms

If you breach these terms, Clean Touch Services reserves the right to suspend or terminate your access to our services, seek damages, and pursue any legal remedies available.

Acceptance of Terms

By using Clean Touch Services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.